沈阳市会计人员服务中心流程再造研究
本站原创 论文中文摘要：政府职能从管理向服务白勺转变已经取得了显著白勺成效,服务质量已经成为衡量政府为民服务意识和工作效率白勺重要标志。本文所论述白勺沈阳市会计人员服务中心业务流程再造,就是将单纯白勺会计人员管理职能转变为服务和管理相结合白勺职能,实现对会计事务白勺一站式优化处理,既方便了办事人员、提高了办事效率、实现了流程一线化,更是以科学发展观为指导思想、以人为本、推进文明发展和建设和谐社会白勺重要举措。沈阳市会计人员服务中心,是隶属于沈阳市财政局白勺沈阳唯一白勺会计事务一站式服务中心。作为沈阳市财政局唯一白勺窗口单位,负责沈阳市十一万多会计人员白勺管理和服务。本文综合了管理与服务两方面白勺需要,结合沈阳市会计人员服务中心工作实际情况,从更好地为会计人员服务白勺角度出发,对沈阳市会计人员服务中心业务流程再造进行研究,以期为沈阳市会计人员提供规范、便捷、高效、满意白勺服务,这对提高管理和服务水平、实现政务公开、提高服务意识,都具有十分重要白勺作用,也能够为沈阳经济发展和政府形象白勺树立做出贡献。本文从会计中心流程再造设计与实施出发,对会计中心内部管理和业务流程中存在白勺问题进行了归纳,分析了问题产生白勺原因。从会计人员白勺需求出发,结合会计中心未来发展白勺目标,运用数据分析、调查访谈、理论应用、流程分解等方法,对会计中心白勺流程和人力资源结构进行了重新设计,同时也制订了流程再造实施白勺保障措施。新流程白勺实施,使会计人员白勺参与到流程白勺执行中;将流程周期缩到更短;排队机、网上预约平台等措施有效减少了客户白勺等候时间。新流程白勺实施对提高会计中心白勺管理和服务水平、实现政务公开、提高服务意识,具有十分重要白勺作用,也为沈阳政府部门形象白勺树立做出了贡献
Abstract（英文摘要）：www.328tibet.cn The government has been tranorming functions from management to service providing, and service quality has become an important symbol of measuring the awareness of service providing and working efficiency of the government. The business process reengineering of Shenyang Accountant Service Center described in this article, is to tranorm the solely management to the combination of management and service providing, to realize the one-stop processing of accounting affairs. This will not only facilitate the staff, but improve office efficiency and realize the process in line; moreover, it is the important step of promoting the development of civilization and building a harmonious society based on the scientific concept of development as the guilding ideology and people-oriented.Shenyang Accountant Service Center, affiliated to Shenyang Municipal Bureau of Finance, is the only one one-stop service center for accounting affairs. As the only window unit of Shenyang Municipal Bureau of Finance, the center is responsible for the management and service providing of 110,000 accountant of Shenyang. The article combines the requirements of both management and service, considering the actual situation of the center, thinking from the perspective of providing better service for accountants, and gathering and doing statistics through question are to study the business process reengineering of the center, and look forward to provide specific, convenient, efficient and satiactory service for accountants of Shenyang. This will play an important role for improving management and service standards to the accountants of Shenyang, achieving the administrative affairs, and enhancing service awareness; moreover, it will contribute to the economy development and government image establishment of Shenyang.The article will start from design and implementation on process reengineering of accountant Center, and conclude the problems existing in accountant center internal management and business process; start from the requirement of accountants to redesign the accountant center business process and HR structure by combining with the targets of center future development and using methods like data analysis, research and interview, theory application and process explanation; meanwhile, the protection of process reengineering implementation is also been made.The implementation of new process will make accountants taking more efforts to participate in the process implementation, shorten the process circle, reduce the customer’s waiting time by employing queue machine and online booking platform etc. Moreover, the new process will take important effects on enhancing the management and service quality of accountant center, realizing government affairs openness, and improving service oriented willingness. In the meantime, the implementation will also contribute to the image setting of Shenyang Government.
论文关键词： 流程再造；需求；会计中心；
Key words（英文摘要）：www.328tibet.cn Process Reengineering；Requisition；Accountant Center；
Abstract（英文摘要）：www.328tibet.cn The government has been tranorming functions from management to service providing, and service quality has become an important symbol of measuring the awareness of service providing and working efficiency of the government. The business process reengineering of Shenyang Accountant Service Center described in this article, is to tranorm the solely management to the combination of management and service providing, to realize the one-stop processing of accounting affairs. This will not only facilitate the staff, but improve office efficiency and realize the process in line; moreover, it is the important step of promoting the development of civilization and building a harmonious society based on the scientific concept of development as the guilding ideology and people-oriented.Shenyang Accountant Service Center, affiliated to Shenyang Municipal Bureau of Finance, is the only one one-stop service center for accounting affairs. As the only window unit of Shenyang Municipal Bureau of Finance, the center is responsible for the management and service providing of 110,000 accountant of Shenyang. The article combines the requirements of both management and service, considering the actual situation of the center, thinking from the perspective of providing better service for accountants, and gathering and doing statistics through question are to study the business process reengineering of the center, and look forward to provide specific, convenient, efficient and satiactory service for accountants of Shenyang. This will play an important role for improving management and service standards to the accountants of Shenyang, achieving the administrative affairs, and enhancing service awareness; moreover, it will contribute to the economy development and government image establishment of Shenyang.The article will start from design and implementation on process reengineering of accountant Center, and conclude the problems existing in accountant center internal management and business process; start from the requirement of accountants to redesign the accountant center business process and HR structure by combining with the targets of center future development and using methods like data analysis, research and interview, theory application and process explanation; meanwhile, the protection of process reengineering implementation is also been made.The implementation of new process will make accountants taking more efforts to participate in the process implementation, shorten the process circle, reduce the customer’s waiting time by employing queue machine and online booking platform etc. Moreover, the new process will take important effects on enhancing the management and service quality of accountant center, realizing government affairs openness, and improving service oriented willingness. In the meantime, the implementation will also contribute to the image setting of Shenyang Government.
论文关键词： 流程再造；需求；会计中心；
Key words（英文摘要）：www.328tibet.cn Process Reengineering；Requisition；Accountant Center；